Any violation of our review guidelines.

if the writer is claiming to be someone else)

Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.

However, we won’t display any reviews that include or refer to (among other things): Ideally, we'd publish every review we get, positive and negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. To edit a review you’ve already submitted, contact our Customer Service team. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. Guests submit their subscores and their overall scores independently – there’s no direct link between them.

Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. or one of its affiliates.Each review score is between 1 and 10. All rights reserved. All hotels are either franchised by the company, or managed by Wyndham Hotel Management, Inc. Google Play and the Google Play logo are trademarks of Google LLC. App Store is a service mark of Apple Inc. Our customer service agents are also available at 1-80 to provide you with assistance with and information about our hotels and programs.Īpple and the Apple logo are trademarks of Apple Inc., registered in the U.S. However, if you encounter any difficulty in using our site, please contact us at We will work with you to ensure that you have full access to the information available to the public on our site. We strive to have a website that is accessible to individuals with disabilities. This website uses cookies so that we can remember you and understand how you and other visitors use this website, and in order improve the user experience.īy using this website, you consent to the use of cookies in accordance with the terms of our Privacy Notice.

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